How can I return a product?
euroLens guarantees that all our orders will be shipped containing the exact contact lenses that were ordered, and that all of those contact lenses will be sealed in the manufacturer's sterile packaging, or your purchase will be fully refunded.
euroLens also guarantees that if within 30 days you have any problems with your order, then all of your unopened packages can be returned for a full refund.*
TO RETURN A PRODUCT:
- FIRST - You need to obtain an RMA number (Return Merchandise Authorization Number), you can do this by contacting our Customer Service Department by phone or email.
- Email: Service@euroLens.com
- SECOND - Fill out a return form and mail both form and products back to the address below.
Return Address:
euroLens
Unit 1a & 1b Learoyd Road
New Romney
Kent
TN28 8XU
Great Britain
Notes:
- Returns can take as long as six weeks to process
- euroLens can only accept sealed and unopened products for return
- euroLens does not accept responsability for products that are lost or damaged during shipment. * - Full Refund:
- No custom orders (including Made to Order lenses) can be returned, cancelled, or exchanged once the order has been received by our system.
- There is a small processing fee for all returns
- Shipping and Handling charges will not be refunded
If you need more information, please contact our Customer Service Department for further information and assistance.
